Privacy Policy – Lingrow 

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This Privacy Policy explains how Lingrow Ltd. (“Lingrow”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use our website [lingrow.co.il / lingrow.com] (the “Site”) and our services, including our web app, mobile app, dashboards, translation/interpretation features, APIs, integrations, and any related services (collectively, the “Services”).

 

If you do not agree with this Privacy Policy, please do not use the Services.

1) Who we are (Controller)

 

Lingrow Ltd. is the entity responsible for the processing of personal information described in this Privacy Policy.

Contact: contact@lingrow.co.il

Address: [Your office address, Israel]

Phone: [Your phone number]

 

2) What information we collect

 

A. Information you provide to us

• Account & contact details: name, email, phone, job title, company name, username/password (or SSO identifiers).

• Customer support: messages, attachments, and other info you choose to share with support.

• Billing details (if applicable): billing contact, invoice details, payment status (payment card data is typically processed by our payment provider, not stored by us).

 

B. Information processed when you use the Services

 

Depending on your configuration, the Services may process:

• Audio / voice input (e.g., live speech for translation) and related metadata (language selection, timestamps, session ID).

• Transcripts / translated text output generated during sessions.

• User activity & confirmations (e.g., “message delivered”, “confirmed understanding”, session participation, usage logs).

• Uploaded content (e.g., training materials, briefs, documents) if your organization uploads them for translation/communication.

• Device & technical data: IP address, device type, OS/app version, browser, approximate location (derived from IP), identifiers, crash logs, and performance data.

 

C. Cookies and similar technologies

 

We may use cookies/local storage and similar tools to:

• keep you signed in,

• remember preferences,

• measure performance and improve the Site/Services,

• enhance security and prevent fraud.

 

You can manage cookies in your browser settings. Some features may not work properly if cookies are disabled.

 

3) How we use information (purposes)

 

We use personal information to:

• Provide and operate the Services (including real-time translation, session delivery, and dashboards).

• Improve and maintain the Services (debugging, analytics, performance, quality).

• Security & fraud prevention (monitoring abuse, protecting accounts, investigating incidents).

• Customer support and responding to requests.

• Billing and administration (contracts, invoices, usage-based calculations where relevant).

• Legal compliance and enforcement of our agreements/policies.

 

4) Legal bases (where applicable)

 

Where required (e.g., under GDPR-like regimes), we rely on:

• Performance of a contract (to provide the Services),

• Legitimate interests (security, fraud prevention, service improvement),

• Consent (where required, e.g., certain cookies/marketing),

• Legal obligations (compliance requests, recordkeeping).

 

5) Customer content and roles (important for B2B)

 

When Lingrow is used by an organization (our “Customer”) to provide translation/communication to its employees/contractors/users:

• The Customer may be the data controller of “Customer Content” (audio, transcripts, translated outputs, documents, participant lists), and

• Lingrow typically acts as a data processor/service provider, processing such data on the Customer’s instructions.

 

If you are an end user using Lingrow through your employer/organization, please direct privacy requests to your organization first, as they control how your data is used in that context.

 

6) AI/translation processing and model training

 

Lingrow processes audio/text to generate translations and related outputs.

 

Default approach (recommended wording):

• We do not use Customer Content (audio, transcripts, translated text, uploaded documents) to train public or general-purpose models without explicit written agreement from the Customer.

• We may use aggregated and/or de-identified usage analytics to improve reliability, performance, and user experience.

 

If you do want an opt-in improvement program: add a short section stating it’s only with Customer opt-in and how to disable it.

 

7) How we share information

 

We may share personal information only as needed:

• Service providers / processors (cloud hosting, databases, logging/monitoring, analytics, customer support tools, payment providers) who process data on our behalf under confidentiality and security obligations.

• Integrations enabled by you (e.g., SSO, HR systems, LMS, communication tools). When you enable an integration, data may be shared as required for that integration to work.

• Legal and safety (to comply with law, court orders, protect rights, investigate fraud/security incidents).

• Business transfers (merger, acquisition, financing, or sale of assets), subject to appropriate protections.

 

We do not sell personal information.

 

8) International data transfers

 

We may store/process information in Israel and other countries where our service providers operate (often including the EU/UK/US). When required, we use appropriate safeguards for cross-border transfers (e.g., contractual protections and industry-standard measures).

 

9) Data retention

 

We keep personal information only for as long as necessary for the purposes described above, including:

• account lifecycle and service delivery,

• security logs and fraud prevention,

• legal and contractual requirements.

 

Customer Content retention (sessions, transcripts, translations) can be configured by contract and/or admin settings where available.

Typical options: [X days] / customer-configurable / upon request / per agreement.

 

10) Security

 

We use reasonable administrative, technical, and organizational measures designed to protect information, such as access controls, encryption in transit, and logging/monitoring. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

 

11) Your rights

 

Depending on where you live, you may have rights to:

• access your personal data,

• correct inaccuracies,

• request deletion,

• object or restrict processing,

• receive a copy (data portability),

• withdraw consent (where processing is based on consent).

 

To exercise rights, contact contact@lingrow.co.il.

If you are an end user under an organization account, we may redirect you to your organization for handling.

 

12) Children’s privacy

 

The Services are not intended for children under 16 (or the age required by local law). We do not knowingly collect personal information from children.

 

13) Third-party links

 

The Site/Services may include links to third-party websites or services. Their privacy practices are governed by their own policies.

 

14) Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. We will post the updated version on the Site and update the “Last updated” date. Material changes may be communicated via the Services or email where appropriate.

 

15) Contact us

 

For privacy questions or requests:

Email: contact@lingrow.co.il

Address: [Your office address, Israel]

Phone: [Your phone number]